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Return and Refund Policy

Return and Refund Policy

Last updated: February 07, 2021

Thank you for shopping at ZeroTutorial.com.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VLEMON LLP, 4 A Sneh Nagar, Behind Lotus, Indore, Madhya Pradesh, India.
  • Courses or Training refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ZeroTutorial.com, accessible from https://zerotutorial.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is within 30 days from the date of purchase.

To exercise Your right of cancellation, You must inform Us of your decision through a clear statement. You can inform us of your decision by:

Conditions for Returns

For the Courses to be eligible for a return, please make sure that:

  • Courses were purchased in the last 30 days.

The following Goods cannot be returned:

  • For Self Placed Courses: Raise refund within 30 days of purchase, of course. The money-back-guarantee is void if the participant has accessed more than 25% of the content or downloaded any course content. Any refund request beyond 7 days of purchasing the course will not be accepted, and no refund will be provided.
  • For Group Training: Raise refund request within 30 days of purchase, of course. Money-back guarantee is void if the participant has accessed more than 25% of the content of an e-learning course or has attended Online Training/received recordings for more than one day. Also, If a user downloads the attachments for the course, the money-back guarantee will be void. Any refund request beyond 30 days of purchasing the course will not be accepted, and no refund will be provided.
  • For Private Training: Also, If a user downloads the attachments for the course, the money-back guarantee will be void. Any refund request beyond 30 days of purchasing the course will not be accepted, and no refund will be provided.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.
VLEMON reserves the right to revise the terms & conditions of this policy without any prior notice.
Note: All refunds will be processed within 30 working days after the refund request is approved by VLEMON.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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